SMS Terms

Consent to Receive SMS Messages

By providing your mobile number and consenting to receive text messages — for example by submitting a website form, checking a consent box, booking a calendar appointment, sending an inbound text, or providing verbal or written consent — you may agree to receive SMS messages related to your inquiry, property review, appointment, communication, or requested information, subject to applicable law and the consent you provided.

The specific consent method for each SMS campaign or communication type must be verified and documented before publishing. Consent to receive text messages is not a condition of any purchase, sale, property transaction, or other service where this restriction applies under applicable law, subject to legal review.

Types of SMS Messages

Depending on your inquiry, interaction, and consent, you may receive text messages related to:

• Property inquiry follow-ups and private property review communication
• Appointment confirmations and scheduling updates
• Appointment reminders
• Requests for documents, information, or access confirmation
• Conversational follow-up related to your property situation
• Realtor or listing-related follow-up, if applicable
• Referral partner communication, if applicable
• Resource download follow-up, if applicable
• Customer service or support messages
• Marketing or promotional messages, only if separately verified and legally reviewed
• Messages sent through automated workflows or AI/conversational tools, only if separately verified and disclosed

Only message types that are verified and legally reviewed for the applicable campaign should be published here.

Message Frequency

Message frequency may vary based on your inquiry, interaction, appointment status, campaign type, follow-up schedule, and communication preferences. [Exact frequency — for example, "up to X messages per month" — must be confirmed by the business before publishing.]

You may receive more or fewer messages depending on how your inquiry progresses. You can opt out at any time by replying STOP.

Message and Data Rates

STOP Opt-Out Instructions

HELP and Support Instructions

If you need assistance with text messages from Orca Strategic Group, you may reply HELP to receive support information, if this workflow is configured and technically verified.

If HELP is not configured or available, please contact Orca directly using the contact information provided in the Contact section below. The HELP workflow and any automated HELP response must be verified with the SMS platform before publishing.

Opting Back In

If you have previously opted out of SMS communications and would like to opt back in, a re-subscription process — such as replying START or UNSTOP — may be available depending on your carrier and the SMS platform configuration.

The opt-back-in process must be verified with the messaging provider and GoHighLevel configuration before this section is published. Orca does not guarantee that all opt-back-in methods will work for every number or campaign.

Privacy and Data Handling

SMS data — including your phone number, message content, timestamps, opt-out status, consent records, conversation history, and related CRM activity — may be processed and stored in accordance with the Privacy Policy.

Orca may use third-party CRM or SMS platforms — including GoHighLevel — to send, receive, manage, and automate text messages. Third-party platforms have their own data practices and privacy policies. The specific platform configuration, data retention practices, and data-sharing arrangements must be verified by the business and aligned with the Privacy Policy before publishing.

Please avoid sending highly sensitive financial, legal, medical, or personal information by text message unless it has been specifically requested through a verified secure channel.

User Responsibility and Accurate Contact Information

• You must provide a valid mobile number that you own or are authorized to use.
• You must not submit another person's mobile number without their consent.
• You are responsible for the accuracy of the contact information you submit.
• You should notify Orca if your mobile number changes so your contact preferences can be updated.
• Providing an inaccurate number or a number you do not own may result in unintended communications to a third party.

No Guarantee / No Professional Advice by SMS

Real Estate and Foreclosure-Specific SMS Disclaimer

If you have submitted property information or are communicating with Orca regarding a real estate matter, the following limitations apply to all SMS communications:

• Text messages do not stop, delay, cure, or prevent foreclosure.
• Foreclosure laws, sale dates, redemption rights, trustee processes, and court timelines vary by state and individual situation.
• If you are facing a sale date, foreclosure deadline, or other urgent legal matter, do not rely on text messages or website content alone. Contact your lender, a qualified attorney, or a HUD-approved housing counselor where appropriate.
• No offer, closing, title resolution, tax result, or foreclosure outcome is guaranteed through SMS communication.
• Urgent probate, tax, lien, credit, or legal matters require qualified professional review — not SMS communication.

Realtor / Agent SMS Terms

If you are a real estate agent, listing agent, broker, or transaction professional communicating with Orca by SMS:

• Text messages may relate to property submissions, listing review, appointment scheduling, follow-up communication, or related questions.
• Seller permission, brokerage policy, MLS rules, listing agreement terms, agency duties, confidentiality obligations, and commission matters apply to your engagement with Orca — regardless of how communication occurs.
• SMS communication does not create a commission agreement, agency agreement, listing agreement, purchase agreement, or binding transaction.
• Separate properly executed written agreements control all compensation and transaction terms.
• Agents should consult their broker and applicable MLS rules before sharing client information or property details by text.

Automated Messaging / AI / Workflow Disclosure

Some text messages sent by Orca Strategic Group may be generated or delivered through automated workflows, scheduled campaigns, or AI-assisted conversational tools, depending on how the SMS platform and GoHighLevel are configured.

The specific use of automation or AI in SMS communications must be verified and disclosed accurately before publishing. If automated messaging or AI/conversational bot messaging is used, this section must be reviewed by qualified legal and messaging compliance professionals.

You can opt out of automated messages at any time by replying STOP, where supported, or by contacting Orca directly.

Carrier and Delivery Disclaimer

Orca Strategic Group does not guarantee SMS delivery. Message delivery may be affected by carrier availability, network conditions, device settings, platform issues, or other factors outside Orca's control.

Mobile carriers are not liable for delayed or undelivered messages, subject to legal review. If you believe you are missing communications, please contact Orca directly using the information below.

Changes to These SMS Terms

Orca Strategic Group may update these SMS Terms from time to time as business practices, platform settings, legal requirements, or carrier rules change. Updated terms will reflect a revised effective date.

Continued participation in SMS communications following a material update may be subject to the revised terms, subject to legal review. If you have questions about changes to these SMS Terms, contact Orca using the information below.

Questions About SMS?

If you have questions about these SMS Terms, need help opting out, want to update your communication preferences, or have a compliance-related inquiry, please contact Orca Strategic Group directly.